Shipping Policy

1. Order Confirmation

Once your order is received, zosyin will send you an order confirmation email. We begin preparing your order immediately after it is verified. Due to this process, it may be difficult for us to change or cancel an order after confirmation. However, we will do our best to accommodate your request.

If you wish to make changes to or cancel your order after it has been confirmed, please contact us within 12 hours.

APO/FPO/DPO Shipping: We apologize that military addresses (APO, FPO, and DPO) cannot be delivered.

2. Order Processing

Our goal is to ship orders as quickly as possible. Order processing generally takes 1–3 business days after the order is received.

Orders placed after 12:00 PM Eastern Standard Time are very likely to ship on the following business day, provided that all ordered items are in stock.

3. Shipping Time

We are proud to offer international shipping services. However, there are some locations that we are unable to ship to. If you are located in one of those areas, we will contact you.

Shipping times vary depending on the destination. Our estimated shipping times are:

• Asia: 4–7 business days
• Europe, Canada: 5–15 business days
• USA, Central & South America: 2–12 business days
• Australia, New Zealand: 7–11 business days
• Other regions: 12–20 business days

These estimates do not include order processing time. The maximum delivery time is 60 business days.

Buyer Protection

Shop with confidence. If your parcel has not been delivered within 60 business days from the date of shipment, we will presume that the parcel has been lost in transit. In such cases, we will offer either a refund or a replacement shipment.

All shipping times exclude customs clearance and inspection delays. Circumstances beyond our control, including natural disasters, holidays, severe weather, customs delays, and other unforeseen events, may cause shipping postponements. Therefore, we do not guarantee an exact delivery date. Delivery issues caused by the shipping carrier are the responsibility of the shipping company.

4. Delivery

4.1 Order Address Confirmation

You will receive an order confirmation email immediately after payment. Please carefully verify your shipping address.

zosyin is not responsible for delivery issues, delays, or losses caused by incorrect or incomplete addresses provided by customers. Any related additional expenses shall be the customer's responsibility.

4.2 Tracking Information Update

A shipping confirmation with your tracking number will be sent once your order has been dispatched.

It normally takes 2–5 business days for tracking information to become available or update in the carrier's system. Please contact us if no tracking information is displayed more than 5 business days after shipment.

4.3 Damaged Items

If your goods are damaged or become unusable during transit, you may choose between a free replacement shipment or a full refund in the form of store credit.

Please contact us within 48 hours of receiving the package and provide relevant photos or other supporting information. Claims submitted after this period may not be accepted.

4.4 Delivered but Missing Parcel

Once the logistics system confirms that a parcel has been successfully delivered or signed for, any subsequent loss, theft, or disappearance caused by third-party collection, local pickup, or other circumstances after delivery is beyond our liability.

In such cases, please contact the local courier or delivery provider directly to file a claim.

4.5 After-Sales Time Limit

If you have not received your parcel, please submit your inquiry within 2 months after the shipment date.

Our customer service team will respond to and work to resolve your issue within 48 hours. Requests submitted after the applicable period may be considered invalid.

4.6 Pre-Shipment Quality Guarantee

All products undergo quality inspection and careful packaging before shipment. We take reasonable measures to ensure that products are properly packaged and arrive in good condition.

5. Customs Tax or Duty

Normally, customers will not be charged additional fees when shipments are sent by regular mail. Many regions—including Europe, the United States, Australia, Taiwan, Hong Kong, South Korea, Japan, and Singapore—may not be subject to import duties depending on the destination country's applicable customs regulations.

However, due to customs policies and increasingly strict customs inspections, customers may occasionally be required to pay import duties, tariffs, taxes, or other customs-related fees.

Import taxes may occasionally be charged in certain regions, including Malaysia, Thailand, and India. In such cases, the total tax amount is generally estimated to be approximately 10–20% of the product value, although the actual amount is determined by the relevant customs authority.

If you are charged customs duties or other applicable customs fees, please keep the official receipt and contact our customer service team. After verification, zosyin will cover 50% of the eligible customs cost.